FAQs & Policies

Delivery

When will I get my order?

Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:

  •  USA: 3–4 business days
  •  Europe: 6–8 business days
  •  Australia: 2–14 business days
  •  Japan: 4–8 business days
  •  International: 10–20 business days

I received my order but a few items are missing! Where is the rest of my order?

Many orders will ship in multiple packages. A portion of our merchandise is created with a print-on-demand partner. These items are often fulfilled at different facilities from where our main merchandise is stocked, resulting in separate shipments. It may be helpful to refer to the packing slip included in the shipment to verify that everything intended for that shipment has been included. If you still find that an item from your order is missing, please email support@ofpromo.com. 

I paid for express shipping, why hasn't my order shipped out yet?

A portion of our merchandise is created with a print-on-demand partner. These items require 3-7 days to be printed and sewn. Please be aware that selecting express shipping at checkout will not expedite this process. After the item has been printed and sewn, it will be sent out according to the shipping plan purchased.

Where will my order ship from?

We work with an on-demand order fulfillment company with facilities worldwide!

Will my package have OnlyFans branding on it?

The return address on the label will be from OFMerch. We do not include any logos or OnlyFans branding on our mailing packages.

Will I be charged customs for my order?

An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.

My order should be here by now, but I still don't have it. What should I do?

Before getting in touch with us, please help us out by doing the following:

  •  Check your shipping confirmation email for any mistakes in the delivery address
  • Ask your local post office if they have your package
  • Stop by your neighbors in case the courier left the package with them

If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at support@ofpromo.com with your order number. If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.

Orders

How are your products made?

We work with a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!

How do I track my order?

You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at support@ofpromo.com

I received a wrong/damaged product, what should I do?

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at support@ofpromo.com within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!

Why has my order been cancelled right after I placed it?

In order to prevent fraudulent transactions, our store does not accept orders that appear to be from credit cards that may have been stolen or used without permission. If you believe that your order has been mistakenly cancelled by our system, we recommend verifying the correct details on file with the card/account you are attempting to use before placing the order again. You can also reach out to support@ofpromo.com with any questions regarding transactions.

 

Returns

What’s your return policy?

At this time, we don’t offer standard returns or exchanges. If there’s something wrong with your order, please let us know by contacting us at support@ofpromo.com

Do you offer refunds?

Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at support@ofpromo.com with photos of wrong/damaged items and we’ll sort that out for you.

Can I exchange an item for a different size/color?

At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. Though rare, it's possible that an item you ordered was mislabeled. If that’s the case, please let us know at support@ofpromo.com within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!

Return Policy

Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

Any questions regarding our policies can be sent to support@ofpromo.com. Our team is available to answer your messages Monday through Friday.